Important information for insured

The Receivable is insured if

• There is a valid limit on the buyer for which the client has a receivable in his accounting.
• The payment term of the receivable does not exceed the longest payment term agreed in the contract.
• The receivable was properly declared to the insurer - see form, Excel file, e-ONLINE.
• The receivable has been reported within the prescribed period - within 15 days after the end of the calendar month in which it arose.
• The premium related to this receivable was paid on time (at maturity).

Credit Limit

• It is necessary to apply for the credit limit well in advance - at least one week prior to the delivery of goods or services. Determination of the limit (especially in exotic territories) can take several days
• It is important to ask for an adequate credit limit, which will cover the expected volume of open receivables
• It is necessary to mention all the requested information in its actual state (eg the current status of open receivables)
• It is necessary to precisely specify the buyer´s identification (especially its ID No. and full name, including its legal status)
• Only receivables incurred after the date of the Credit limit decision are insured!

Declaration of receivables - turnover declaration

• It must be done no later than 15 days after the end of the calendar month in which the receivables arose
• It is necessary to report all receivables, for all customers, for which the credit limit was set

If you have information about the customer's payment problems

• It is necessary to immediately pass the information on to the insurer

For the smooth processing of claims

• Receivable must be properly insured
• Premiums must be paid in time (in respect to the claim)
• Notification of a claim threat must be sent in time  - within 3 months from the due date of the oldest receivable
• It is necessary to send notification of the claim threat properly - see the form, e-ONLINE
• It is necessary to report all open receivables of the customer
• It is necessary to provide the insurer with all relevant documents relating to unpaid receivables, proving their existence and legitimacy
• It is necessary to begin communication with the insurer about problems as soon as possible